Jul 10, 2020
The Game of Continued Connections
Aligning Innovative Product Extensions With Story By Dante Pannell Who could have predicted that a cheese-flavored lip balm wouldn’t completely take over the world? The origin story of Cheetos is […]
May 12, 2020
Just Like Being There
Removing Barriers Between Storyteller and Audience By Dante Pannell In the fictional town of Lake Wobegon, “All the men are strong, all the women are good looking, and all the […]
Apr 9, 2020
Narrow Focus, Broad Impact
By Rachel Fox Anthony Bakker was working as a banker in New York when he answered a help wanted ad: the Nightingale-Bamford School needed someone to implement a computerized system […]
Apr 2, 2020
Under Pressure
Why Smart Decisions Require Story-Driven Precision By Hannah Landers Whether they were calling, texting, or playing snake, if someone had a cell phone in their hands during the late 1990s […]
Mar 17, 2020
A Case of Mistaken Identity
No, Every Company Is Not a Tech Company By Hannah Landers What do a coworking space, a dog-walking service, vitamin delivery subscriptions, a ridesharing service, and a fast-casual, salad-slinging restaurant […]
Feb 24, 2020
Don’t Chicken Out
Following Brand Purpose Off the Beaten Path to Fast-Food Success By Hannah Landers The paradigm of American fast-food success is symbolized by the “Golden Arches.” Ubiquitous across large metropolises and […]
Dec 24, 2019
More than a Pretty (Inter)Face
earch for “dating” on Google, and the results are not surprising. Matchmaking and speed dating appear, but also endless lists of the “10 best dating apps for…” matched with some qualifier, ranging from specific professions to broad demographics. Countless singles have tried or found love, on at least one dating app since their inception.
Continue Reading
Dec 18, 2019
Perversion of Values
When Company Culture is Weaponized Against Employees By Hannah Landers Thoughtful. Customer-obsessed. Iterative. Powerful. Accessible. In it together. This list of adjectives conjures a workplace of camaraderie and shared responsibility—one […]
Nov 6, 2019
Serving Up More Than Chicken Sandwiches
How servant leadership empowers organizations to embrace their purpose and move brands forward. By Rachel Fox It billed itself as “the discount airline.” Air Southwest Co.—now known as Southwest Airlines—launched […]
Sep 27, 2019
Caught at a Customer Crossroads
Keeping on a Steady Path Amidst Confounding Customer Demands By Hannah Landers Controversy started with a headline: “TRUMP URGES UNITY VS. RACISM.” In its August 14, 2019 edition, The New York […]